(continued from Queue Polling)

Terminology

Table 16: Queue Terminology

Queue Message

An individual Queue entry is called a Queue Message. These are inserted, edited, deleted and scrolled from a number of places in Tourplan.

Queue Destination

A Queue Message has a destination. A Destination can be either an individual Tourplan user or a Group of Users e.g. Ticketing, Domestic, Accounts etc.

Queue Members

Members are individual Tourplan Users that have been associated with a particular Queue Destination.

Queue Defaults

Some types of messages can be expected to have fairly standard text descriptions. These can be defined as a Message Default and selected as a means of entering text into new messages

 

Click to read more about defining Queue Destinations and Queue Defaults.

(continued in Sending Queues)